Current Vacancies

AGCCE currently has a vacancy for an IT Infrastructure & Support Engineer. The successful candidate will support, maintain, secure, and implement infrastructure, network, cloud, server, and SaaS services. The role holder will serve as a Subject Matter Expert (SME) for infrastructure and provide 3rd-line support for end-user operations.

Primary Responsibilities:

  • Support and maintain IT infrastructure, including cloud services, cloud and on-premises servers, and networking components.
  • Work on cloud and on-premises network and compute infrastructure projects, as technical lead / design authority / delivery lead roles.
  • Manage patching, backups, and compliance for hybrid-cloud Microsoft environment.
  • Maintain and develop security solutions including perimeter security, SD-WAN and security software systems.
  • Troubleshoot and resolve complex issues across networking, security, server and end user systems.
  • Monitor and optimise system performance and ensure high availability.
  • Create and update technical documentation and contribute to development of IT procedures or end user training material.
  • Act as a technical consultant for internal teams and stakeholders.
  • Administer the O365/M365 services within the Global AGC tenant.
  • Member of the IT Support Team, providing support of day-to-day operations, and end-users, and identify areas of improvement within the IT Department and its offerings.

Additional responsibilities:

  • Participate in an on-call rota in both a standard and escalatory scope
  • Occasional (infrequent) travel to other AGC sites may be required
  • Occasional requirement to work extra hours to support upgrades or to maintain levels and provide support to end users.

Qualifications and Experience:

  • Strong knowledge L2 & L3 Networking Fundamentals (e.g., Switching, Routing, Wireless, AD, DHCP, DNS).
  • Experience with perimeter security solutions (e.g., Firewalls, VPN).
  • Proficiency in cyber security software solutions (e.g., EDR, Zero-trust, AV, DLP, IRM).
  • Expertise in cloud infrastructure (e.g., SD-WAN, Azure Networking, VMs, Service Bus).
  • Experience with physical server infrastructure (e.g., OS, Services, Virtualisation, Clustering, SAN,

ISCSI/FC/DAS).

  • Management & Administration of Backup and Disaster Recovery Solutions.
  • M365/O365 Administrative Experience.
  • Fully capable within Microsoft Ecosystem (Operating Systems, Office Systems, Business Information Systems, Business Tools).
  • Experience working with ITSM Tools, including ticketing, asset management and patch management.
  • Experience working on both individual and team projects.

Internal applicants should apply via the career’s portal (my info/my career/search for jobs)

External applicants should apply using following link: Link

Closing Date: 18th May 2025

Salary: £45,373

Contact